Reliable Assistance When You Need It Most
At Solarise Solutions & Technology, our commitment to excellence doesn’t end with installation. We provide ongoing technical support, maintenance, and customer care to ensure that your digital systems run smoothly every day.
Our dedicated support team is available to assist schools, institutions, and partners with any issues related to smart classrooms, software integration, or hardware maintenance. We believe in building lasting relationships by ensuring every customer receives timely and dependable assistance.
Our Support Philosophy
We understand that technology is an essential part of modern education, and even a minor disruption can affect teaching and learning.
That’s why our support system is designed to be proactive, responsive, and reliable. Our goal is to minimize downtime and maximize performance for every institution we serve.
Areas of Support
1. Technical Assistance
Our experts provide real-time help for troubleshooting, device configuration, and software support. Whether it’s a smart panel, projector, or networking issue, our team is equipped to resolve it efficiently.
Includes:
- Hardware troubleshooting and repair
- Software updates and configuration
- System diagnostics and error resolution
2. On-Site Support
For cases that require in-person assistance, our technicians are available to visit your institution and resolve issues directly at the site.
We ensure minimal disruption and complete documentation of the service performed.
Includes:
- Smart classroom hardware repair and calibration
- Installation and performance testing
- Preventive maintenance services
3. Remote Support
Our support engineers are available through phone, email, and remote access tools to quickly diagnose and fix issues without requiring a physical visit.
Includes:
- Remote troubleshooting sessions
- Software installation and updates
- Quick resolution for minor technical issues
4. Preventive Maintenance
We believe in preventing problems before they occur. Through regular maintenance and system checks, we ensure that your technology infrastructure remains stable and secure throughout the year.
Includes:
- Routine inspections and performance checks
- Firmware and driver updates
- Component testing and optimization
5. Warranty and AMC Services
Solarise Solutions & Technology offers flexible Annual Maintenance Contracts (AMCs) and warranty support for all supplied equipment.
Our AMC plans include regular inspections, emergency visits, and complete performance tracking to ensure your investment remains protected.
Support Process
- Submit your support request via email or phone.
- Receive confirmation and tracking ID from our support team.
- Remote or on-site diagnosis conducted within the committed timeframe.
- Resolution and verification to ensure full functionality.
- Feedback collected for service improvement.
Contact Support
If you are facing an issue or need assistance, our support team is here to help.
Email: support@solarisesolutions.in